McKinsey Talks Operations

The next normal demands resilience, flexibility, and agility.

Join us on www.McKinseyTalksOperations.com where the world’s C-Suite leaders and McKinsey experts cut through the noise to uncover how to create a new operational reality. Each episode considers the challenges companies and economies are facing, and the opportunities leaders can seize for competitive advantage. We’ll look at how to connect boardroom strategy to the frontlines, ways to increase performance, where and when to infuse operations with technology, and why empowering the workforce with skills and capabilities is key to success.

McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey’s Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations

The new tariff reality: From risk to resilience
May 2, 2025 – 24:01
The future of customer experience: Embracing agentic AI
Apr 25, 2025 – 25:06
Beyond cost savings: The global footprint of innovation hubs
Mar 28, 2025 – 27:08
Safer, greener, faster: AI-powered supply chains in action
Mar 18, 2025 – 16:27
Beyond automation: How gen AI is reshaping supply chains
Mar 14, 2025 – 29:56
Powering productivity: Operations insights for 2025
Feb 11, 2025 – 25:51
A year in review from McKinsey Talks Operations: Beyond normal
Dec 18, 2024 – 28:38
Procurement’s sustainable (r)evolution
Nov 20, 2024 – 25:35
In pursuit of productivity: How Minsur mined a rich seam of operational excellence
Oct 29, 2024 – 26:21
The best jobs in the world: How the Global Lighthouse Network is shaping the future of production
Sep 27, 2024 – 35:57
Innovation hubs: How Global Capability Centers are shaping the future of business
Aug 14, 2024 – 24:01
Future-proofing operations: How tech and talent go hand-in-hand
Jun 14, 2024 – 25:42
The evolution of customer care: AI and the Gen Z effect
May 22, 2024 – 25:33
When failure is an option: How to foster innovation and learning across your organization
Apr 30, 2024 – 20:33
There is no normal: An operations year in review
Dec 4, 2023 – 29:17
Generative AI in Operations: Capturing the value
Nov 27, 2023 – 21:44
Navigating the new normal: Operations insights for 2024
Oct 13, 2023 – 22:30
Manufacturing Africa's future: Jobs, growth, and sustainability
Sep 18, 2023 – 20:17
Unlocking Operational Evolution: The Zero-Basing Philosophy
Sep 1, 2023 – 22:28
Reset + Reimagine: The role of generative AI in SG&A success
Jul 31, 2023 – 21:13
Navigating Dynamic Labor: Building Strong Warehousing Operations
Jun 1, 2023 – 23:00
Following the leaders: Moving up with ‘From Source to Sold.’
Apr 14, 2023 – 22:58
Operational excellence: How purpose and technology can power performance
Mar 24, 2023 – 20:30
Skinny design: Smaller is better
Feb 28, 2023 – 21:22
McKinsey Talks Operations: How the best of 2022 can power 2023
Dec 8, 2022 – 19:59
Myth busters: Unexpected insights on contact centers
Dec 5, 2022 – 22:32
Batteries included: Building and operating sustainable gigafactories
Nov 3, 2022 – 27:16
114 down, 10 million to go. The Global Lighthouse Network’s mission
Oct 18, 2022 – 24:27
Sustainable spaces for work, rest, and play: Climate resilient capital projects
Sep 29, 2022 – 21:58
Digital twins: Flying high and flexing fast
Sep 23, 2022 – 33:00
Digital twins: What could they do for your business?
Sep 14, 2022 – 12:34
Inflation fighter and value creator: Procurement’s best kept secret
Sep 8, 2022 – 23:22
Inflation fighter and value creator: Procurement’s best kept secret
Sep 8, 2022 – 24:06
The hidden value of voice conversations: Part 2 – Reaping the rewards
Aug 22, 2022 – 20:56
The hidden value of voice conversations: Part 1 – Trends and technologies
Aug 22, 2022 – 20:36
People and places: How and where to work next
Aug 4, 2022 – 30:07
How to manage the coming wave of investment in capital projects
Jul 27, 2022 – 24:40
Coca Cola: A people-led digital transformation
Jun 30, 2022 – 27:48
Reaching net zero - what will it take?
Apr 21, 2022 – 25:47
A digital path to sustainability
Apr 8, 2022 – 20:26
Smart operators: how leading companies use machine intelligence
Mar 9, 2022 – 25:18
The Fourth Industrial Revolution will be people powered
Jan 5, 2022 – 22:49
Supply Chain resilience—is there a holy grail?
Dec 1, 2021 – 16:40
McKinsey Talks Operations - Trailer
Dec 1, 2021 – 01:09